Please note that our online payment options have changed. To view the online payment options please click HERE
Please click HERE to view the DWU statement on Lead Monitoring
WEAR TV3 reported on Thursday, September 22nd that Chromium-6, “The Erin Brockovich” chemical, had been found in local water supplies in Northwest Florida. This report was based on sample results from 2013-2014 which tested for a list of potential contaminants in drinking water which are not currently regulated. The Environmental Protection Agency (EPA) utilizes what is known as Unregulated Contaminant Monitoring Rule (UCMR) to collect data for contaminants that are suspected to be present in drinking water and do not have health-based standards set under the Safe Drinking Water Act (SDWA).
Destin Water Users did participate in the UCMR water testing which included samples taken from all of our drinking water wells and locations throughout our distribution system. DWU feels it is important to inform our customers that all of our results were absent of the Chromium-6 chemical, and there is no reason for our customers to be alarmed by the recent news report.
In other news, ABC reported on Tuesday, September 20th that “Scores of residents in Polk County, Florida have requested water quality testing after a fertilizer plant admitted a sinkhole on its property leached 215 million gallons of “slightly radioactive” water into the local Florida aquifer”.
Polk County is located east of Tampa and this was a localized event which the Florida Department of Environmental Protection (FDEP) has been closely monitoring. The results of their sampling has indicated that affected water is being successfully contained, and that there is no evidence of offsite movement or threat to our drinking water source here in Destin.
To view the new Reclaimed Water Irrigation Schedule please click HERE
FOG (Fats, Oils, & Grease) is one of the primary causes of stoppages, backups, upsets and overflows in a wastewater system. To view on information click this link.
It has been brought to our attention that there is a scam going around in reference to messages being left that the customer’s water will be turned off for non-payment and the customer needs to call a number and enter a code to make a payment. DWU does make courtesy call outs prior to disconnect day, this call out references our office number where you will speak with DWU Customer Service Rep and you can pay your bill over the phone. You may also pay your bill online through our website and you will need your Web I.D. number that is located on your bill. If you have any further questions please call our office at 850-837-6146.
Effective January 2017, Destin Water Users Administrative Fees and Service Charges will be increased. Please take a moment to review these changes on our website under the Rates tab. If you should have any questions, please contact one of our customer service representatives.
2017 BOARD OF DIRECTORS ELECTION
Destin Water Users, Inc. is a member owned not for profit cooperative utility. The business of the corporation is to construct, maintain and operate a water and wastewater system for its members. The business affairs of the corporation are overseen by a nine-member Board of Directors elected from the membership of the corporation. The Directors are elected to staggered three year terms. The Board members meet monthly to conduct their regular business and they also meet in special session from time to time to conduct business of the various subcommittees of the Board. The Directors receive no compensation for their services.
Elections for the Board of Directors are held annually by secret mail-in ballot. Secret ballots will be mailed out around the end of January and the election results will be announced at the annual meeting.
The PBWN referenced below was rescinded effective Wednesday, April 4th at 8:15am
March 30, 2018
Destin Water Users has issued a PBWN effective Monday, April 2nd at 9:00am for a portion of the Twin Lakes subdivision to complete scheduled maintenance. Please CLICK HERE for a map of the affected area. This notice should be rescinded on Wednesday, April 4th pending sample results.
The PBWN below was rescinded on Tuesday, February 27th 2018.
February 23, 2018
Destin Water Users has issued a PBWN for Shoreline Village Mall effective Sunday February 25th at 5:00pm for scheduled meter replacements. Please CLICK HERE for a map of the affected area. This notice should be rescinded by Tuesday, February 27th pending sample results.
The PBWN below was rescinded on Sunday, January 18th 2018.
January 12, 2018
Destin Water Users has issued a PBWN effective Friday, January 12th at 5:00am for Terra Cotta Way. Please CLICK HERE for a map of the affected area. This notice should be rescinded by Sunday, January 14th pending sample results.
Precautionary Boil Water Notice (PBWN)
You may have heard about or noticed a significant increase in the number of precautionary boil water notices (PBWN) issued by Destin Water Users, Inc. and other local water utilities in the recent past. Does this mean that the quality and safety or our water has declined? Does this mean that DWU’s water mains are breaking more so than in the past? Absolutely not! Rather, changes in regulatory rules are now requiring that water utilities in Florida issue precautionary boil water notices whenever water service to an area has been turned off, if even for a short while. Why is the issuance of a PBWN required? When breaks or changes occur in water lines, the normal pressure in the line may be reduced or lost and the possibility exists for contaminants to enter that line. The odds of this happening are extremely remote, but to be extra cautious precautionary boil water notices are placed in effect while routine bacteriological sampling is conducted. Usually, two separate sets of samples are taken, each needing 24 hours to be considered complete. When both sets of samples come back “clean”, the precautionary boil water notice is lifted (or “rescinded”). These advisories only affect water that is intended for consumption or cooking.
For more information on PBWN click HERE
If you provide water to visitors or employees, use commercially produced bottled water for drinking or beverage preparation (coffee) during the PBWN. You should also take steps such as posting notices at, or disabling water fountains and ice machines. Foodservice operations have several additional requirements and should contact the Florida Department of Business & Professional Regulation at (850)487-1395 for specific instructions.
For more information on food industry requirements click HERE
DWU has emergency plans in place for hurricane response and will do everything possible to make necessary repairs in an efficient and timely manner. Should you experience either a loss of water service or a noticeable loss in water pressure during or after a hurricane, we recommend you take additional steps to disinfect any water intended for consumption or cooking until the water system is restored.
For more information on emergency disinfection of drinking water click HERE