DWU Responds to Recent News Reports

WEAR TV3 reported on Thursday, September 22nd that Chromium-6, “The Erin Brockovich” chemical, had been found in local water supplies in Northwest Florida. This report was based on sample results from 2013-2014 which tested for a list of potential contaminants in drinking water which are not currently regulated. The Environmental Protection Agency (EPA) utilizes what is known as Unregulated Contaminant Monitoring Rule (UCMR) to collect data for contaminants that are suspected to be present in drinking water and do not have health-based standards set under the Safe Drinking Water Act (SDWA).

Destin Water Users did participate in the UCMR water testing which included samples taken from all of our drinking water wells and locations throughout our distribution system. DWU feels it is important to inform our customers that all of our results were absent of the Chromium-6 chemical, and there is no reason for our customers to be alarmed by the recent news report.

In other news, ABC reported on Tuesday, September 20th that “Scores of residents in Polk County, Florida have requested water quality testing after a fertilizer plant admitted a sinkhole on its property leached 215 million gallons of “slightly radioactive” water into the local Florida aquifer”.

Polk County is located east of Tampa and this was a localized event which the Florida Department of Environmental Protection (FDEP) has been closely monitoring. The results of their sampling has indicated that affected water is being successfully contained, and that there is no evidence of offsite movement or threat to our drinking water source here in Destin.

DWU Statement Regarding Lead in Drinking Water

Is DWU monitoring for lead in our drinking water?

In 1991, EPA published a regulation to control lead and copper in drinking water. This regulation is known as the Lead and Copper Rule (also referred to as the LCR). The rule requires systems to monitor drinking water at customer taps. Additionally, our water wells are routinely monitored and must remain in compliance with the action level established by the EPA of 15 parts per billion (ppb). If lead concentrations exceed the action level at any well or in more than 10% of customer taps sampled, the system must undertake a number of additional actions to control corrosion. The results of our sampling can be found in our Water Quality Report at http://dwuinc.com/advisory-notices/dwu-water-quality-report/ – hard copies are distributed no later than July of each year and can also be obtained at our main office location.

Background on Flint

Recently, the situation in Flint Michigan has been dominating national headlines focusing on excessive levels of lead discovered in their drinking water. On January 16th, President Barack Obama declared a State of Emergency in Michigan to help with Flint’s ongoing water troubles. As part of the federal response, the EPA has established the Flint Safe Drinking Water Task Force and a website http://www.epa.gov/flint to assist in the crisis, work with local authorities, and inform the public. While the media has much to say on this subject, it can become difficult to separate fact from fiction. It is important to DWU that we keep our customers informed on how this crisis pertains to our community and make you aware of what we are doing to continue to provide safe drinking water to our customers.

The crisis in Flint was caused by two fundamental conditions- (1) change in drinking water source from Lake Huron to the Flint River, and (2) lack of proper corrosion control methods after switching to the new source. When a drinking water source is determined to be corrosive, the EPA requires water systems to apply corrosion control treatment to stabilize the water before it is distributed to customers. If not controlled, the corrosive water may cause lead used in older system plumbing to be released and introduced into the drinking water.

Does this Situation Apply to Destin?

Drinking Water Source

In Destin and most of the surrounding area, our sole drinking water source is groundwater from the Upper Floridan Aquifer- a deep underground limestone aquifer protected from surface water influences by a confining layer. Destin Water Users customers can rest assured that any lead detected in our system is naturally-occurring, and can be found in the soil. Due to the nature of our water source- it is sparsely found. During our last round of routine sampling, it was only detected in three of our six wells in very low levels ranging from 1.8ppb to 7.5ppb which is less than half of the allowable limit.

Corrosion Control Methods

No corrosion control treatment is required for our source water because it is not corrosive. The only treatment required for drinking water in Destin is a small dose of chlorine for disinfecting purposes as it travels through the water system to your tap.

DWU was established in 1963, after the time when lead was commonly used to seal joints in water distribution lines. Lead was not used in the construction of our water distribution mains and service connections.

Lead pipes and lead solder were commonly used in home construction until 1986. DWU has identified all homes built within our service area prior to that time and residential sampling is routinely performed at sites randomly selected from those locations and approved by the Florida Department of Environmental Protection (FDEP). Should sampling indicate an exceedance at a customer’s home, DWU is required by law to provide notice to the affected resident.

 

Conclusion

DWU is monitoring our water supply for lead as required by state and federal regulations.  We report our findings annually in our Water Quality Report and we are proud to report that lead in the water supply is not a threat to public health for the members of DWU.

 

For more information on reducing lead exposure around your home and the health effects of lead, visit EPA’s Web site at www.epa.gov/lead , call the National Lead Information Center at 800-424-LEAD, or contact your health care provider.

 

DWU Payment Scam

It has been brought to our attention that there is a scam going around in reference to messages being left that the customer’s water will be turned off for non-payment and the customer needs to call a number and enter a code to make a payment.  DWU does make courtesy call outs prior to disconnect day, this call out references our office number where you will speak with DWU Customer Service Rep and you can pay your bill over the phone. You may also pay your bill online through our website and you will need your Web I.D. number that is located on your bill. If you have any further questions please call our office at 850-837-6146.

 

Rate Changes

Effective January 2017, Destin Water Users Administrative Fees and Service Charges will be increased.  Please take a moment to review these changes on our website under the Rates tab.  If you should have any questions, please contact one of our customer service representatives.      

2017 BOARD OF DIRECTORS ELECTION

2017 BOARD OF DIRECTORS ELECTION

Destin Water Users, Inc. is a member owned not for profit cooperative utility. The business of the corporation is to construct, maintain and operate a water and wastewater system for its members. The business affairs of the corporation are overseen by a nine-member Board of Directors elected from the membership of the corporation. The Directors are elected to staggered three year terms. The Board members meet monthly to conduct their regular business and they also meet in special session from time to time to conduct business of the various subcommittees of the Board. The Directors receive no compensation for their services.

Elections for the Board of Directors are held annually by secret mail-in ballot. Secret ballots will be mailed out around the end of January and the election results will be announced at the annual meeting.

If you or someone you know is interested in serving on the Board of Directors, please click HERE, for details on how to nominate a director. To download a Petition for Nomination, click HERE.

 

Precautionary Boil Water Notice (PBWN)

The PBWN below was rescinded on Friday, April 28th at 7:45am.

April 26, 2017

Destin Water Users has issued a PBWN effective 8:00am on Wednesday, April 26th 2017 for a portion of Destin Jet.  Please CLICK HERE for a map of the affected area.  This notice shall be rescinded on Friday, April 28th pending sample results.

The PBWN below was rescinded on Saturday, March 4th at 7:45am.

March 2, 2017

Destin Water Users has issued a PBWN effective 9:30am on Thursday, March 2nd 2017 for a portion of the Indian Bayou subdivision.  Please CLICK HERE for a map of the affected area.  This notice should be rescinded on Saturday, March 4th pending sample results

The PBWN below was rescinded on Wednesday, February 22nd at 7:45am.

February 20, 2017

Destin Water Uses has issued a PBWN effective 8:45AM on Monday February 20th, 2017 for Ocala Ct.  Please CLICK HERE for a map of the affected area.  This notice should be rescinded on Wednesday, February 22nd pending sample results.

The PBWN below was rescinded on Friday, February 17th at 8:30am.

February 15, 2017

Destin Water Uses has issued a PBWN effective 4:15pm on Wednesday February 15th, 2017 for a portion of Twin Lakes subdivision.  Please CLICK HERE for a map of the affected area.  This notice should be rescinded on Friday, February 17th pending sample results.

The PBWN below was rescinded on Friday, February 17th at 8:30am.

February 15, 2017

Destin Water Uses has issued a PBWN effective 10:25am on Wednesday February 15th, 2017 for the north side of Sixth St.  Please CLICK HERE for a map of the affected area.  This notice should be rescinded on Friday, February 17th pending sample results.

The PBWN below was rescinded on Wednesday, February 8th at 7:50am.

February 6, 2017

Destin Water Users has issued a PBWN effective 11:30am on Monday, February 6th 2017 for the northern portion of Sandpiper Cove.  Door tags have been distributed to the affected customers. This notice will be rescinded on February 8th pending sample results.

The PBWN below was rescinded Friday, February 3rd at 8:00am.

January 31, 2017

Destin Water Users has issued a PBWN effective 6:00AM on Wednesday, February 1st 2017 for the western section of the Emerald Coast Center at 14801 Emerald Coast Pkwy. Please CLICK HERE to view a map of the affected area. This notice will be rescinded on February 3rd pending sample results.

The PBWN below was rescinded Thursday, February 2nd at 7:20am.

January 31, 2017

Destin Water Users has issued a PBWN effective 11:00am on Tuesday, January 31st 2017 for Jetty East at 500 Gulfshore Dr.  Please CLICK HERE to view a map of the affected area.  This notice will be rescinded on February 2nd pending sample results.

The PBWN below was rescinded Sunday, January 29th at 8:00am.

January 27, 2017

Destin Water Users has issued a PBWN effective 8:00AM on Friday January 27th 2017 for a portion of the Palms of Destin Resort (east tower and cabanas) on Indian Bayou Trail. Please CLICK HERE to view a map of the affected area. This notice will be rescinded on January 29th pending sample results.

The PBWN below was rescinded Friday, January 27th at 8:00am.

January 26, 2017

Destin Water Users has issued a PBWN effective 6:00am on Thursday, January 26th 2017 for Jim N’ Nicks BBQ.  Please CLICK HERE for a map of the affected area.  This notice should be rescinded January 27th pending sample results.

The PBWN below was rescinded Friday, January 27th at 8:00am.

January 25, 2017

Destin Water Users has issued a PBWN effective 6:30PM on Wednesday, January 25th 2017 for Silver Beach Towers at 1050 Hwy 98. Please CLICK HERE to view a map of the affected area. This notice will be rescinded on January 27th pending sample results.

 

The PBWN below was rescinded Thursday, January 12th at 7:50am.

January 10, 2017

Destin Water Users issued a PBWN effective 6:00am on Tuesday, January 10th, 2017 for Norriego Dr., Osceola Dr., and Vera Cruz Dr.  Please CLICK HERE for a map of the affected area.  This notice should be rescinded January 12th pending sample results.

 

The PBWN below was rescinded on Thursday, January 5th 2017 at 9:00am.

January 3rd, 2017

 Destin Water Users issued a PBWN effective Tuesday, January 3rd at 9:15am the southern portion of Airport Rd. at Hwy 98.  Please CLICK HERE for a map of the affected area.  This notice should be rescinded on 1/5/17 pending sample results.

 


 

Precautionary Boil Water Notice (PBWN)

You may have heard about or noticed a significant increase in the number of precautionary boil water notices (PBWN) issued by Destin Water Users, Inc. and other local water utilities in the recent past. Does this mean that the quality and safety or our water has declined? Does this mean that DWU’s water mains are breaking more so than in the past? Absolutely not! Rather, changes in regulatory rules are now requiring that water utilities in Florida issue precautionary boil water notices whenever water service to an area has been turned off, if even for a short while. Why is the issuance of a PBWN required? When breaks or changes occur in water lines, the normal pressure in the line may be reduced or lost and the possibility exists for contaminants to enter that line. The odds of this happening are extremely remote, but to be extra cautious precautionary boil water notices are placed in effect while routine bacteriological sampling is conducted. Usually, two separate sets of samples are taken, each needing 24 hours to be considered complete. When both sets of samples come back “clean”, the precautionary boil water notice is lifted (or “rescinded”). These advisories only affect water that is intended for consumption or cooking.

For more information on PBWN click HERE

If you provide water to visitors or employees, use commercially produced bottled water for drinking or beverage preparation (coffee) during the PBWN. You should also take steps such as posting notices at, or disabling water fountains and ice machines. Foodservice operations have several additional requirements and should contact the Florida Department of Business & Professional Regulation at (850)487-1395 for specific instructions.

For more information on food industry requirements click HERE

Hurricanes 

DWU has emergency plans in place for hurricane response and will do everything possible to make necessary repairs in an efficient and timely manner. Should you experience either a loss of water service or a noticeable loss in water pressure during or after a hurricane, we recommend you take additional steps to disinfect any water intended for consumption or cooking until the water system is restored.

For more information on emergency disinfection of drinking water click HERE