Rate Changes

Effective January 2017, Destin Water Users Administrative Fees and Service Charges will be increased.  Please take a moment to review these changes on our website under the Rates tab.  If you should have any questions, please contact one of our customer service representatives.      

Precautionary Boil Water Notice (PBWN)

The PBWN referenced below was rescinded on Friday August 16th at 7:30am

August 14, 2019

Destin Water Users has issued a PBWN effective 2:15pm on Wednesday, August 14thth for the east end of Paradise Key shopping center at 4421 Commons Dr. E.  due to a water main break in the area. Please click HERE for a map of the affected area. This notice should be rescinded by Friday, August 16th pending sample results.

 

The PBWN referenced below has been rescinded August 7th at 8:59 am

August 5, 2019

Destin Water Users has issued a PBWN effective 1:00pm on Monday, August 5th for customers on Cardinal Ln, Elise Ln & the southern portion of Spring Ln due to a water main break in the area. Please click HERE for a map of the affected area. This notice should be rescinded by Wednesday, August 7th pending sample results.

 

 

 


Precautionary Boil Water Notice (PBWN)

You may have heard about or noticed a significant increase in the number of precautionary boil water notices (PBWN) issued by Destin Water Users, Inc. and other local water utilities in the recent past. Does this mean that the quality and safety or our water has declined? Does this mean that DWU’s water mains are breaking more so than in the past? Absolutely not! Rather, changes in regulatory rules are now requiring that water utilities in Florida issue precautionary boil water notices whenever water service to an area has been turned off, if even for a short while. Why is the issuance of a PBWN required? When breaks or changes occur in water lines, the normal pressure in the line may be reduced or lost and the possibility exists for contaminants to enter that line. The odds of this happening are extremely remote, but to be extra cautious precautionary boil water notices are placed in effect while routine bacteriological sampling is conducted. Usually, two separate sets of samples are taken, each needing 24 hours to be considered complete. When both sets of samples come back “clean”, the precautionary boil water notice is lifted (or “rescinded”). These advisories only affect water that is intended for consumption or cooking.

For more information on PBWN click HERE

If you provide water to visitors or employees, use commercially produced bottled water for drinking or beverage preparation (coffee) during the PBWN. You should also take steps such as posting notices at, or disabling water fountains and ice machines. Foodservice operations have several additional requirements and should contact the Florida Department of Business & Professional Regulation at (850)487-1395 for specific instructions.

For more information on food industry requirements click HERE

Hurricanes 

DWU has emergency plans in place for hurricane response and will do everything possible to make necessary repairs in an efficient and timely manner. Should you experience either a loss of water service or a noticeable loss in water pressure during or after a hurricane, we recommend you take additional steps to disinfect any water intended for consumption or cooking until the water system is restored.

For more information on emergency disinfection of drinking water click HERE