DWU Payment Scam

It has been brought to our attention that there is a scam going around in reference to messages being left that the customer’s water will be turned off for non-payment and the customer needs to call a number and enter a code to make a payment.  DWU does make courtesy call outs prior to disconnect day, this call out references our office number where you will speak with DWU Customer Service Rep and you can pay your bill over the phone. You may also pay your bill online through our website and you will need your Web I.D. number that is located on your bill. If you have any further questions please call our office at 850-837-6146.

 

Rate Changes

Effective January 2017, Destin Water Users Administrative Fees and Service Charges will be increased.  Please take a moment to review these changes on our website under the Rates tab.  If you should have any questions, please contact one of our customer service representatives.      

Precautionary Boil Water Notice (PBWN)

The PBWN below was rescinded effective October 5, 2018 at 8:00am

October 3rd, 2018

Destin Water Users has issued a PBWN for Cross Court effective Wednesday, October 3rd for water main repairs.  Please CLICK HERE for a map of the affected area. This notice should be rescinded by Friday, October 5th pending sample results.

The PBWN referenced below was rescinded effective Wednesday, April 4th at 8:15am

March 30, 2018

Destin Water Users has issued a PBWN effective Monday, April 2nd at 9:00am for a portion of the Twin Lakes subdivision to complete scheduled maintenance. Please CLICK HERE for a map of the affected area. This notice should be rescinded on Wednesday, April 4th pending sample results.

The PBWN below was rescinded on Tuesday, February 27th 2018.

February 23, 2018

Destin Water Users has issued a PBWN for Shoreline Village Mall effective Sunday February 25th at 5:00pm for scheduled meter replacements.  Please CLICK HERE for a map of the affected area. This notice should be rescinded by Tuesday, February 27th pending sample results.

The PBWN below was rescinded on Sunday, January 18th 2018.

January 12, 2018

Destin Water Users has issued a PBWN effective Friday, January 12th at 5:00am for Terra Cotta Way.  Please CLICK HERE for a map of the affected area.  This notice should be rescinded by Sunday, January 14th pending sample results.

 

 


 

 

Precautionary Boil Water Notice (PBWN)

You may have heard about or noticed a significant increase in the number of precautionary boil water notices (PBWN) issued by Destin Water Users, Inc. and other local water utilities in the recent past. Does this mean that the quality and safety or our water has declined? Does this mean that DWU’s water mains are breaking more so than in the past? Absolutely not! Rather, changes in regulatory rules are now requiring that water utilities in Florida issue precautionary boil water notices whenever water service to an area has been turned off, if even for a short while. Why is the issuance of a PBWN required? When breaks or changes occur in water lines, the normal pressure in the line may be reduced or lost and the possibility exists for contaminants to enter that line. The odds of this happening are extremely remote, but to be extra cautious precautionary boil water notices are placed in effect while routine bacteriological sampling is conducted. Usually, two separate sets of samples are taken, each needing 24 hours to be considered complete. When both sets of samples come back “clean”, the precautionary boil water notice is lifted (or “rescinded”). These advisories only affect water that is intended for consumption or cooking.

For more information on PBWN click HERE

If you provide water to visitors or employees, use commercially produced bottled water for drinking or beverage preparation (coffee) during the PBWN. You should also take steps such as posting notices at, or disabling water fountains and ice machines. Foodservice operations have several additional requirements and should contact the Florida Department of Business & Professional Regulation at (850)487-1395 for specific instructions.

For more information on food industry requirements click HERE

Hurricanes 

DWU has emergency plans in place for hurricane response and will do everything possible to make necessary repairs in an efficient and timely manner. Should you experience either a loss of water service or a noticeable loss in water pressure during or after a hurricane, we recommend you take additional steps to disinfect any water intended for consumption or cooking until the water system is restored.

For more information on emergency disinfection of drinking water click HERE

Destin Water Users Weather Station

Destin Water Users is proud to annouce the installation of our new weather station. The weather station is located in the heart of Destin and we hope will prove to be a useful tool in monitoring both current and future weather. The dashboard for the weather station is scheduled to be intergrated into our website in the very near future. In the meantime please follow this link to observe the the data from our weather station.

Online Bill Payment

We are proud to announce that our Online Bill Payment Option is now ready for our members. With the May statement, you will have access to make your payment online. In addition to the online payment option, we have added an automated account inquiry phone system. You will be able to use this feature 24 hours a day to check the status of your account. To access the online bill payment option please click HERE

Fraud Alert

In many locations persons impersonating utility company employees knock on doors and state that they work for your utility company and are there to test the water inside your house. These persons once inside your house will go through the motions of testing water and will engage you in conversation while their accomplices steal your personal belongings. DWU customers are urged to contact DWU administrative offices if anyone tries to enter your house on the pretense they are utility company employees. It should also be noted that the elderly are the first choice of these scammers and thieves since it is the elderly that are most concerned about their health; but anyone can fall victim.