Residential Service
To get started with Destin Water Users Residential Water Service, please complete the Residential Service application, and bring with your photo ID, lease/ownership documents, and form of payment in order to complete your application.
Each new meter connection requires a $30 membership fee and a $100 deposit. Both amounts are credited back on the final bill when the account is closed. A separate $20 administrative application fee is charged at setup and is nonrefundable.
Bills are payable upon receipt and must be paid by the 15th of the following month to avoid penalties. Payments received after the 15th incur a 10% late fee. Accounts that remain unpaid for 45 days will be charged an additional $35 fee and may have service disconnected.
After a third service disconnection, an extra $50 deposit will be added to the account. Each additional disconnection results in another $50 deposit charge, up to a maximum total of $200.
Temporary Cleaning Water Service
Cleaning water service is available to landlords for up to two weeks between tenants. This temporary service does not require a membership fee or deposit and is intended only for basic cleaning purposes, with water usage limited to 3,000 gallons.
This service cannot be used for high-volume activities such as filling swimming pools, watering landscaping, or pressure washing. Usage over the 3,000-gallon limit will be billed separately. A one-time, nonrefundable setup fee of $50 is required.
Service Disconnection
Customers are responsible for notifying Destin Water Users Inc. when service needs to be disconnected. A $35 disconnection fee applies during regular business hours.
Destin Water Users Inc. is not liable for damage caused when water service is restored, including issues resulting from open faucets, damaged plumbing, broken fixtures, or faulty drains. Any breaks or leaks occurring between the meter and the home or business are the property occupant’s responsibility to repair.
The utility maintains and repairs service lines up to and including the water meter. Any leaks or line breaks on these lines should be reported promptly. For emergencies after hours or on weekends, call 850-837-6146 and follow the voicemail instructions.
Commercial Service
Please contact our office to start or stop Commercial Water Service.
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