Effective January 1, 2024, our new office hours will be 8:00 am until 4 pm Monday thru Friday. Thank you.
Precautionary Boil Water Notice (PBWN)
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The PBWN below was rescinded on 01/15/24
January 12, 2024
Destin Water Users has issued a PBWN effective Friday, January 12th at 4:00pm for the area including Moreno Point Rd. on Holiday Isle . The 6” main serving the area was struck by a boring contractor. No critical use facilities are impacted by this work. The main will be flushed and sampled upon completion. A copy of the line maintenance report and door tag are attached. Pending sample results, this PBWN should be rescinded on Sunday, January 14th.
The PBWN below was rescinded on 8/17/23 at 7:55AM
August 14, 2023
DWU has issued a PBWN for 66 single-family residences spread across portions of Snapper Dr., Fleschman Dr., and Sailfish Circle. The water main is being shut down during repair work which is expected to last 4 hours. See below for a map of the affected area. Pending sample results, this PBWN should be rescinded on Wednesday, August 16th.
Precautionary Boil Water Notice (PBWN)
You may have heard about or noticed a significant increase in the number of precautionary boil water notices (PBWN) issued by Destin Water Users, Inc. and other local water utilities in the recent past. Does this mean that the quality and safety or our water has declined? Does this mean that DWU’s water mains are breaking more so than in the past? Absolutely not! Rather, changes in regulatory rules are now requiring that water utilities in Florida issue precautionary boil water notices whenever water service to an area has been turned off, if even for a short while. Why is the issuance of a PBWN required? When breaks or changes occur in water lines, the normal pressure in the line may be reduced or lost and the possibility exists for contaminants to enter that line. The odds of this happening are extremely remote, but to be extra cautious precautionary boil water notices are placed in effect while routine bacteriological sampling is conducted. Usually, two separate sets of samples are taken, each needing 24 hours to be considered complete. When both sets of samples come back “clean”, the precautionary boil water notice is lifted (or “rescinded”). These advisories only affect water that is intended for consumption or cooking.
For more information on PBWN click HERE
If you provide water to visitors or employees, use commercially produced bottled water for drinking or beverage preparation (coffee) during the PBWN. You should also take steps such as posting notices at, or disabling water fountains and ice machines. Foodservice operations have several additional requirements and should contact the Florida Department of Business & Professional Regulation at (850)487-1395 for specific instructions.
For more information on food industry requirements click HERE
Hurricanes
DWU has emergency plans in place for hurricane response and will do everything possible to make necessary repairs in an efficient and timely manner. Should you experience either a loss of water service or a noticeable loss in water pressure during or after a hurricane, we recommend you take additional steps to disinfect any water intended for consumption or cooking until the water system is restored.
For more information on emergency disinfection of drinking water click HERE
Automated Phone System
Destin Water Users, Inc. will be transitioning to an automated IVR (Interactive Voice Response) phone system, as of March 1st. Customers will be able to choose from several prompts to include, but not limited to.
- Quickly report emergency line breaks,
- Accounts Payable,
- Human Resources,
- Questions regarding their bill,
- Hear their balance due, and/or pay their bill,
- Set up or cancel services.
Our goal is to increase customer satisfaction, particularly during times of high call volume. An effective interactive voice response system can help avoid hold time by helping customers find answers and perform simple tasks themselves.
Customer Usage Portal Setup Instructions
Blood Drive “OneBlood!”
The Big Red Bus is coming to DWU for our next blood drive on Wednesday, August 28th from 9:00AM-2:00PM.
To reserve your appointment click here.
OneBlood incentives include $20 eGift cards and T-shirts for all donors.
If you’re unsure of your eligibility to donate click here for more information.
**You can donate whole blood once every 8 weeks (56 days) for a total of 6 donations per year.
Reclaimed Water Irrigation Schedule
Weekly watering times are indicated below: (Effective March 1, 2016)
| NORTH ZONE | EAST ZONE | SOUTH ZONE | |
| SUNDAY | |||
| MONDAY | MIDNIGHT – 10:00AM, 2:00 PM – MIDNIGHT | ||
| TUESDAY | MIDNIGHT – 10:00AM, 2:00 PM – MIDNIGHT | MIDNIGHT – 10:00AM, 2:00 PM – MIDNIGHT | |
| WEDNESDAY | MIDNIGHT – 10:00AM, 2:00 PM – MIDNIGHT | ||
| THURSDAY | MIDNIGHT – 10:00AM, 2:00 PM – MIDNIGHT | MIDNIGHT – 10:00AM, 2:00 PM – MIDNIGHT | |
| FRIDAY | MIDNIGHT – 10:00AM, 2:00 PM – MIDNIGHT | ||
| SATURDAY | MIDNIGHT – 10:00AM, 2:00 PM – MIDNIGHT | MIDNIGHT – 10:00AM, 2:00 PM – MIDNIGHT |
Suggested Daily Watering Schedule
Based on the last digit of your address, please adjust your irrigation to one of these times on your watering days:
| MIDNIGHT – 5:00 AM | ODD ADDRESS | |
| 5:00AM – 10:00AM | EVEN ADDRESS | |
| 2:00PM – 7:00PM | ODD ADDRESS | |
| 7:00PM – MIDNIGHT | EVEN ADDRESS |
To confirm your reclaimed water service zone please see the map located HERE. These watering times are effective year round. However, DWU may leave mains open if excess water is available (winter and summer). For more information regarding our reclaimed water program click HERE
If you have any questions or concerns please contact our customer service team at (850) 837-6146.
**PLEASE NOTE THAT THERE SHOULD BE NO WATERING FROM 10AM-2PM DAILY. Water used during this time is often wasted more than it is beneficial due to evaporation in the heat of the day.
DWU Statement on PFOA/PFOS
Military Times reported on April 26th that “the water at or around 126 military installations contains potentially harmful levels of perfluorinated compounds…”, “…and more than 90 sites that reported either on-base or off-base drinking water or groundwater contamination, in which the water source tested above the Environmental Protection Agency’s acceptable levels of perfluorooctane sulfonate or perfluorooctanoic acid, also known as PFOS and PFOA.” These compounds are used in concentrated forms on military airfields in the foaming agents used to put our aircraft fires.
This report was based on sample results from 2017 in which the Department of Defense tested various sites for the unregulated compounds of concern. The Environmental Protection Agency (EPA) utilizes what is known as Unregulated Contaminant Monitoring Rule (UCMR) to collect data for contaminants that are suspected to be present in drinking water and do not have health-based standards set under the Safe Drinking Water Act (SDWA). Testing for these contaminants was required of drinking water systems throughout the nation during the UCMR 3 round of testing performed in 2013 and again in 2014.
Destin Water Users did participate in the UCMR 3 water testing which included samples taken from all drinking water wells. DWU feels it is important to inform our customers that all results were absent of the PFOS and PFOA compounds, and there is no reason for our customers to be alarmed by the recent news report.
In Destin and most of the surrounding area, our sole drinking water source is groundwater from the Upper Floridan Aquifer- a deep underground limestone aquifer protected from surface water influences by a confining layer. Because of the nature of our aquifer, there is no direct recharge from the shallow ground water in our area and therefore contamination from perflourinated compounds is unlikely.
To read more on the news release, please go to https://www.militarytimes.com/news/your-military/2018/04/26/dod-126-bases-report-water-contaminants-harmful-to-infant-development-tied-to-cancers/
For more information on the PFOA and PFOS compounds, please refer to the EPA website at https://www.epa.gov/ground-water-and-drinking-water/drinking-water-health-advisories-pfoa-and-pfos
DWU statement on Lead Monitoring
Please click HERE to view the DWU statement on Lead Monitoring
DWU Facebook Page
DWU Responds to Recent News Reports
WEAR TV3 reported on Thursday, September 22nd that Chromium-6, “The Erin Brockovich” chemical, had been found in local water supplies in Northwest Florida. This report was based on sample results from 2013-2014 which tested for a list of potential contaminants in drinking water which are not currently regulated. The Environmental Protection Agency (EPA) utilizes what is known as Unregulated Contaminant Monitoring Rule (UCMR) to collect data for contaminants that are suspected to be present in drinking water and do not have health-based standards set under the Safe Drinking Water Act (SDWA).
Destin Water Users did participate in the UCMR water testing which included samples taken from all of our drinking water wells and locations throughout our distribution system. DWU feels it is important to inform our customers that all of our results were absent of the Chromium-6 chemical, and there is no reason for our customers to be alarmed by the recent news report.
In other news, ABC reported on Tuesday, September 20th that “Scores of residents in Polk County, Florida have requested water quality testing after a fertilizer plant admitted a sinkhole on its property leached 215 million gallons of “slightly radioactive” water into the local Florida aquifer”.
Polk County is located east of Tampa and this was a localized event which the Florida Department of Environmental Protection (FDEP) has been closely monitoring. The results of their sampling has indicated that affected water is being successfully contained, and that there is no evidence of offsite movement or threat to our drinking water source here in Destin.