Office Lobby Closed Starting March 30th

Posted on March 26, 2020 by Destin Water Users, Inc.

 

Office Lobby Closed Starting March 30th

 

Destin Water Users takes the safety of our employees and members very seriously.

Our team is actively monitoring COVID-19 and at the recommendation of the DOH and CDC we are closing our lobby to the public until further notice. We apologize for this inconvenience.

For assistance with your account needs we offer the following:

  • Call us at 850-837-6146 Monday through Friday 7:30 am to 4:30pm.
  • Visit us online at www.dwuinc.com for company information about rates and services or to make a payment.
  • Email us for further information at cs@dwuinc.com
  • Pay by phone with a credit card by calling our office at 1-850-837-6146.
  • A drop box is located at our office in the parking lot, on the left as you exit, for your convenience.
  • If you are establishing new service, please contact us by email or phone.

 

We are always here to help and if you have any questions, please don’t hesitate to give us a call.

We are here for you and with you during this challenging time.

~DWU Management

 

Sanitary Sewer Overflows (SSOs)

Everyone has been rushing to the store to purchase toilet paper, paper towels, and wipes for personal use or to clean contaminated surfaces.  What do you plan to do with those items when you have finished using them?  Do you plan on flushing them down the toilet?

The only thing on the list that is flushable and will break down in the sewer line is toilet paper.  Everything else will clog the sewer line and create sanitary sewer overflows (SSOs) on the streets or possibly in your home.

We are concerned about this because we expect that we will have to reduce crew sizes as the coronavirus spreads and more people get sick.  With smaller crews, we will not be able to respond to SSOs like we normally do.  Therefore, to prevent SSOs, don’t flush anything but toilet paper down the drain.

Social Distancing Payment Options

DWU is doing its part by making sure customers are aware of all of payment methods. These social distancing methods can help protect yourself and help slow the spread of the coronavirus.

  1. You may visit our website at www.dwuinc.com to make a credit card payment or pay by check as well, with no additional fees.
  2. You may call our office during normal business hours at 850-837-6146 to make a credit card payment over the phone, with no additional fees.
  3. You may also drop a payment in our drop box located at 218 Main Street.

 We are taking all precautionary steps to make sure our office is disinfected to our best ability. We encourage you to consider these options to help limit exposure.

 Thank you,

DWU Staff

U.S. Drinking Water and Wastewater Safe from COVID-19 virus

U.S. Drinking Water and Wastewater Safe from COVID-19 virus

In a statement released by EPA yesterday, the agency said:

“There is no higher priority for EPA than protecting the health and safety of Americans. EPA is providing this important information about COVID-19 as it relates to drinking water and wastewater to provide clarity to the public. The COVID-19 virus has not been detected in drinking-water supplies. Based on current evidence, the risk to water supplies is low. Americans can continue to use and drink water from their tap as usual.

“EPA has established regulations with treatment requirements for public water systems that prevent waterborne pathogens such as viruses from contaminating drinking water and wastewater. COVID-19 is a type of virus that is particularly susceptible to disinfection and standard treatment and disinfectant processes are expected to be effective.”

“Be Someone’s Miracle” Blood Drive 2020

Destin Water Users will be hosting a blood drive event with OneBlood on Thursday February 27th.

The Big Red Bus will be parked in front of the main office from 9:00AM- 2:00PM to accept donations. That address is 218 Main Street, Destin Florida 32541.

If you’d like to donate, please sign up today online at

Destin Water Users Blood Drive Event

Or stop by the main office and sign up at the front desk on the sign-in form. To learn more please click HERE

Thanks in advance for supporting our community, and doing your part to help save lives! This event is also open to the public- so please help to get the word out.

Reclaimed Water Irrigation Schedule

Weekly watering times are indicated below: (Effective March 1, 2016)

NORTH ZONE EAST ZONE SOUTH ZONE
SUNDAY
MONDAY MIDNIGHT – 10:00AM, 2:00 PM – MIDNIGHT
TUESDAY MIDNIGHT – 10:00AM, 2:00 PM – MIDNIGHT MIDNIGHT – 10:00AM, 2:00 PM – MIDNIGHT
WEDNESDAY MIDNIGHT – 10:00AM, 2:00 PM – MIDNIGHT
THURSDAY MIDNIGHT – 10:00AM, 2:00 PM – MIDNIGHT MIDNIGHT – 10:00AM, 2:00 PM – MIDNIGHT
FRIDAY MIDNIGHT – 10:00AM, 2:00 PM – MIDNIGHT
SATURDAY MIDNIGHT – 10:00AM, 2:00 PM – MIDNIGHT MIDNIGHT – 10:00AM, 2:00 PM – MIDNIGHT

 

Suggested Daily Watering Schedule

Based on the last digit of your address, please adjust your irrigation to one of these times on your watering days:

 

MIDNIGHT – 5:00 AM ODD ADDRESS
5:00AM – 10:00AM EVEN ADDRESS
2:00PM – 7:00PM ODD ADDRESS
7:00PM – MIDNIGHT EVEN ADDRESS

 

To confirm your reclaimed water service zone please see the map located HERE. These watering times are effective year round. However, DWU may leave mains open if excess water is available (winter and summer). For more information regarding our reclaimed water program click HERE

If you have any questions or concerns please contact Fred Mehlos, our Reclaimed Program Coordinator either by email fmehlos@dwuinc.com or by phone at 850-585-7297.

 

**PLEASE NOTE THAT THERE SHOULD BE NO WATERING FROM 10AM-2PM DAILY. Water used during this time is often wasted more than it is beneficial due to evaporation in the heat of the day.

DWU Statement on PFOA/PFOS

Military Times reported on April 26th that “the water at or around 126 military installations contains potentially harmful levels of perfluorinated compounds…”, “…and more than 90 sites that reported either on-base or off-base drinking water or groundwater contamination, in which the water source tested above the Environmental Protection Agency’s acceptable levels of perfluorooctane sulfonate or perfluorooctanoic acid, also known as PFOS and PFOA.” These compounds are used in concentrated forms on military airfields in the foaming agents used to put our aircraft fires.

This report was based on sample results from 2017 in which the Department of Defense tested various sites for the unregulated compounds of concern. The Environmental Protection Agency (EPA) utilizes what is known as Unregulated Contaminant Monitoring Rule (UCMR) to collect data for contaminants that are suspected to be present in drinking water and do not have health-based standards set under the Safe Drinking Water Act (SDWA). Testing for these contaminants was required of drinking water systems throughout the nation during the UCMR 3 round of testing performed in 2013 and again in 2014.

Destin Water Users did participate in the UCMR 3 water testing which included samples taken from all drinking water wells. DWU feels it is important to inform our customers that all results were absent of the PFOS and PFOA compounds, and there is no reason for our customers to be alarmed by the recent news report.

In Destin and most of the surrounding area, our sole drinking water source is groundwater from the Upper Floridan Aquifer- a deep underground limestone aquifer protected from surface water influences by a confining layer. Because of the nature of our aquifer, there is no direct recharge from the shallow ground water in our area and therefore contamination from perflourinated compounds is unlikely.

To read more on the news release, please go to https://www.militarytimes.com/news/your-military/2018/04/26/dod-126-bases-report-water-contaminants-harmful-to-infant-development-tied-to-cancers/

For more information on the PFOA and PFOS compounds, please refer to the EPA website at  https://www.epa.gov/ground-water-and-drinking-water/drinking-water-health-advisories-pfoa-and-pfos

DWU Responds to Recent News Reports

WEAR TV3 reported on Thursday, September 22nd that Chromium-6, “The Erin Brockovich” chemical, had been found in local water supplies in Northwest Florida. This report was based on sample results from 2013-2014 which tested for a list of potential contaminants in drinking water which are not currently regulated. The Environmental Protection Agency (EPA) utilizes what is known as Unregulated Contaminant Monitoring Rule (UCMR) to collect data for contaminants that are suspected to be present in drinking water and do not have health-based standards set under the Safe Drinking Water Act (SDWA).

Destin Water Users did participate in the UCMR water testing which included samples taken from all of our drinking water wells and locations throughout our distribution system. DWU feels it is important to inform our customers that all of our results were absent of the Chromium-6 chemical, and there is no reason for our customers to be alarmed by the recent news report.

In other news, ABC reported on Tuesday, September 20th that “Scores of residents in Polk County, Florida have requested water quality testing after a fertilizer plant admitted a sinkhole on its property leached 215 million gallons of “slightly radioactive” water into the local Florida aquifer”.

Polk County is located east of Tampa and this was a localized event which the Florida Department of Environmental Protection (FDEP) has been closely monitoring. The results of their sampling has indicated that affected water is being successfully contained, and that there is no evidence of offsite movement or threat to our drinking water source here in Destin.