With the Safer-at-Home order issued by Governor DeSantis, short-term rentals were cancelled and water flow to condominiums decreased. With the decreased water flow, it is possible that the water quality within these large buildings may have degraded. To promote safe drinking water quality within these large building systems that may not have been used or only seen limited use for extended periods of time, we have posted guidelines on our website to assist with assuring that your water supply is refreshed and safe for occupancy. Please click this LINK to read the Large Building Water System Start-up Guidelines. We hope this information is helpful and we stand ready to assist as needed.
CORONAVIRUS UPDATE 04/07/2020
During these trying times, we want to assure you that your drinking water and treated wastewater are safe. Coronavirus, which causes COVID-19, is a type of virus that is particularly susceptible to disinfection. Standard treatment and disinfectant processes are effective in treating viruses. Therefore, don’t worry about using tap water for drinking, cooking or personal hygiene or reclaimed water for irrigation.
To ensure that we can always deliver safe water to you and properly treat wastewater, DWU implemented a Half-Staffing Plan. We divided employees into two shifts working one week on and one week off. This employee separation plan is designed to ensure that we always have a healthy staff to conduct our business and serve you, our members.
In closing, we need your help. Please don’t flush anything but toilet paper down the drain. Products like wipes and paper towels don’t break down in the waste stream and they regularly lead to clogged lines and equipment failure that cause sewer overflows in our system and possibly in your home. Please throw wipes and paper towels in the trash.
Office Lobby Closed Starting March 30th
Destin Water Users takes the safety of our employees and members very seriously.
Our team is actively monitoring COVID-19 and at the recommendation of the DOH and CDC we are closing our lobby to the public until further notice. We apologize for this inconvenience.
For assistance with your account needs we offer the following:
- Call us at 850-837-6146 Monday through Friday 7:30 am to 4:30pm.
- Visit us online at www.dwuinc.com for company information about rates and services or to make a payment.
- Email us for further information at firstname.lastname@example.org
- Pay by phone with a credit card by calling our office at 1-850-837-6146.
- A drop box is located at our office in the parking lot, on the left as you exit, for your convenience.
- If you are establishing new service, please contact us by email or phone.
We are always here to help and if you have any questions, please don’t hesitate to give us a call.
We are here for you and with you during this challenging time.
Everyone has been rushing to the store to purchase toilet paper, paper towels, and wipes for personal use or to clean contaminated surfaces. What do you plan to do with those items when you have finished using them? Do you plan on flushing them down the toilet?
The only thing on the list that is flushable and will break down in the sewer line is toilet paper. Everything else will clog the sewer line and create sanitary sewer overflows (SSOs) on the streets or possibly in your home.
We are concerned about this because we expect that we will have to reduce crew sizes as the coronavirus spreads and more people get sick. With smaller crews, we will not be able to respond to SSOs like we normally do. Therefore, to prevent SSOs, don’t flush anything but toilet paper down the drain.
DWU is doing its part by making sure customers are aware of all of payment methods. These social distancing methods can help protect yourself and help slow the spread of the coronavirus.
- You may visit our website at www.dwuinc.com to make a credit card payment or pay by check as well, with no additional fees.
- You may call our office during normal business hours at 850-837-6146 to make a credit card payment over the phone, with no additional fees.
- You may also drop a payment in our drop box located at 218 Main Street.
We are taking all precautionary steps to make sure our office is disinfected to our best ability. We encourage you to consider these options to help limit exposure.
U.S. Drinking Water and Wastewater Safe from COVID-19 virus
In a statement released by EPA yesterday, the agency said:
“There is no higher priority for EPA than protecting the health and safety of Americans. EPA is providing this important information about COVID-19 as it relates to drinking water and wastewater to provide clarity to the public. The COVID-19 virus has not been detected in drinking-water supplies. Based on current evidence, the risk to water supplies is low. Americans can continue to use and drink water from their tap as usual.
“EPA has established regulations with treatment requirements for public water systems that prevent waterborne pathogens such as viruses from contaminating drinking water and wastewater. COVID-19 is a type of virus that is particularly susceptible to disinfection and standard treatment and disinfectant processes are expected to be effective.”
Destin Water Users will be hosting a blood drive event with OneBlood on Thursday February 27th.
The Big Red Bus will be parked in front of the main office from 9:00AM- 2:00PM to accept donations. That address is 218 Main Street, Destin Florida 32541.
If you’d like to donate, please sign up today online at
Or stop by the main office and sign up at the front desk on the sign-in form. To learn more please click HERE
Thanks in advance for supporting our community, and doing your part to help save lives! This event is also open to the public- so please help to get the word out.
Weekly watering times are indicated below: (Effective March 1, 2016)
|NORTH ZONE||EAST ZONE||SOUTH ZONE|
|MONDAY||MIDNIGHT – 10:00AM, 2:00 PM – MIDNIGHT|
|TUESDAY||MIDNIGHT – 10:00AM, 2:00 PM – MIDNIGHT||MIDNIGHT – 10:00AM, 2:00 PM – MIDNIGHT|
|WEDNESDAY||MIDNIGHT – 10:00AM, 2:00 PM – MIDNIGHT|
|THURSDAY||MIDNIGHT – 10:00AM, 2:00 PM – MIDNIGHT||MIDNIGHT – 10:00AM, 2:00 PM – MIDNIGHT|
|FRIDAY||MIDNIGHT – 10:00AM, 2:00 PM – MIDNIGHT|
|SATURDAY||MIDNIGHT – 10:00AM, 2:00 PM – MIDNIGHT||MIDNIGHT – 10:00AM, 2:00 PM – MIDNIGHT|
Suggested Daily Watering Schedule
Based on the last digit of your address, please adjust your irrigation to one of these times on your watering days:
|MIDNIGHT – 5:00 AM||ODD ADDRESS|
|5:00AM – 10:00AM||EVEN ADDRESS|
|2:00PM – 7:00PM||ODD ADDRESS|
|7:00PM – MIDNIGHT||EVEN ADDRESS|
To confirm your reclaimed water service zone please see the map located HERE. These watering times are effective year round. However, DWU may leave mains open if excess water is available (winter and summer). For more information regarding our reclaimed water program click HERE
If you have any questions or concerns please contact Fred Mehlos, our Reclaimed Program Coordinator either by email email@example.com or by phone at 850-585-7297.
**PLEASE NOTE THAT THERE SHOULD BE NO WATERING FROM 10AM-2PM DAILY. Water used during this time is often wasted more than it is beneficial due to evaporation in the heat of the day.
Military Times reported on April 26th that “the water at or around 126 military installations contains potentially harmful levels of perfluorinated compounds…”, “…and more than 90 sites that reported either on-base or off-base drinking water or groundwater contamination, in which the water source tested above the Environmental Protection Agency’s acceptable levels of perfluorooctane sulfonate or perfluorooctanoic acid, also known as PFOS and PFOA.” These compounds are used in concentrated forms on military airfields in the foaming agents used to put our aircraft fires.
This report was based on sample results from 2017 in which the Department of Defense tested various sites for the unregulated compounds of concern. The Environmental Protection Agency (EPA) utilizes what is known as Unregulated Contaminant Monitoring Rule (UCMR) to collect data for contaminants that are suspected to be present in drinking water and do not have health-based standards set under the Safe Drinking Water Act (SDWA). Testing for these contaminants was required of drinking water systems throughout the nation during the UCMR 3 round of testing performed in 2013 and again in 2014.
Destin Water Users did participate in the UCMR 3 water testing which included samples taken from all drinking water wells. DWU feels it is important to inform our customers that all results were absent of the PFOS and PFOA compounds, and there is no reason for our customers to be alarmed by the recent news report.
In Destin and most of the surrounding area, our sole drinking water source is groundwater from the Upper Floridan Aquifer- a deep underground limestone aquifer protected from surface water influences by a confining layer. Because of the nature of our aquifer, there is no direct recharge from the shallow ground water in our area and therefore contamination from perflourinated compounds is unlikely.
To read more on the news release, please go to https://www.militarytimes.com/news/your-military/2018/04/26/dod-126-bases-report-water-contaminants-harmful-to-infant-development-tied-to-cancers/
For more information on the PFOA and PFOS compounds, please refer to the EPA website at https://www.epa.gov/ground-water-and-drinking-water/drinking-water-health-advisories-pfoa-and-pfos
Please click HERE to view the DWU statement on Lead Monitoring