Destin Water Users, Inc. will be transitioning to an automated IVR (Interactive Voice Response) phone system, as of March 1st. Customers will be able to choose from several prompts to include, but not limited to.
- Quickly report emergency line breaks,
- Accounts Payable,
- Human Resources,
- Questions regarding their bill,
- Hear their balance due, and/or pay their bill,
- Set up or cancel services.
Our goal is to increase customer satisfaction, particularly during times of high call volume. An effective interactive voice response system can help avoid hold time by helping customers find answers and perform simple tasks themselves.