It has been brought to our attention that there is a scam going around in reference to messages being left that the customer’s water will be turned off for non-payment and the customer needs to call a number and enter a code to make a payment. DWU does make courtesy call outs prior to disconnect day, this call out references our office number where you will speak with DWU Customer Service Rep and you can pay your bill over the phone. You may also pay your bill online through our website and you will need your Web I.D. number that is located on your bill. If you have any further questions please call our office at 850-837-6146.
Effective January 2017, Destin Water Users Administrative Fees and Service Charges will be increased. Please take a moment to review these changes on our website under the Rates tab. If you should have any questions, please contact one of our customer service representatives.
Destin Water Users is proud to annouce the installation of our new weather station. The weather station is located in the heart of Destin and we hope will prove to be a useful tool in monitoring both current and future weather. The dashboard for the weather station is intergrated into our website as both a page and a widget. You can access it diectly HERE
We are proud to announce that our Online Bill Payment Option is now ready for our members. With the May statement, you will have access to make your payment online. In addition to the online payment option, we have added an automated account inquiry phone system. You will be able to use this feature 24 hours a day to check the status of your account. To access the online bill payment option please click HERE
In many locations persons impersonating utility company employees knock on doors and state that they work for your utility company and are there to test the water inside your house. These persons once inside your house will go through the motions of testing water and will engage you in conversation while their accomplices steal your personal belongings. DWU customers are urged to contact DWU administrative offices if anyone tries to enter your house on the pretense they are utility company employees. It should also be noted that the elderly are the first choice of these scammers and thieves since it is the elderly that are most concerned about their health; but anyone can fall victim.