Destin Water Users, Inc. is a member owned not for profit cooperative utility. The business of the corporation is to construct, maintain and operate a water and wastewater system for its members. The business affairs of the corporation are overseen by a seven-member Board of Directors elected from the membership of the corporation. The Directors are elected to staggered three-year terms. The Board members meet monthly to conduct their regular business and they also meet in special session from time to time to conduct business of the various subcommittees of the Board. The Directors receive no compensation for their services. Elections for the Board of Directors are held annually by secret mail-in ballot. Secret ballots will be mailed out around the end of January and the election results will be announced at the annual meeting. If you or someone you know is interested in serving on the Board of Directors, here are the details on how to nominate a director.

Please print this form to nominate a Director

+

Destin Water Users, Inc. will be transitioning to an automated IVR (Interactive Voice Response) phone system, as of March 1^st. Customers will be able to choose from several prompts to include, but not limited to.

• Quickly report emergency line breaks,
• Accounts Payable,
• Human Resources,
• Questions regarding their bill,
• Hear their balance due, and/or pay their bill,
• Set up or cancel services.

Our goal is to increase customer satisfaction, particularly during times of high call volume. An effective interactive voice response system can help avoid hold time by helping customers find answers and perform simple tasks themselves.

The PBWN below was rescinded on 01/15/24

January 12, 2024

Destin Water Users has issued a PBWN effective Friday, January 12^th at 4:00pm for the area including Moreno Point Rd. on Holiday Isle . The 6” main serving the area was struck by a boring contractor. No critical use facilities are impacted by this work. The main will be flushed and sampled upon completion. A copy of the line maintenance report and door tag are attached.  Pending sample results, this PBWN should be rescinded on Sunday, January 14^th.

The PBWN below was rescinded on 8/17/23 at 7:55AM

August 14, 2023

DWU has issued a PBWN for 66 single-family residences spread across portions of Snapper Dr., Fleschman Dr., and Sailfish Circle. The water main is being shut down during repair work which is expected to last 4 hours. See below for a map of the affected area. Pending sample results, this PBWN should be rescinded on Wednesday, August 16^th.

Precautionary Boil Water Notice (PBWN)

You may have heard about or noticed a significant increase in the number of precautionary boil water notices (PBWN) issued by Destin Water Users, Inc. and other local water utilities in the recent past. Does this mean that the quality and safety or our water has declined? Does this mean that DWU’s water mains are breaking more so than in the past? Absolutely not! Rather, changes in regulatory rules are now requiring that water utilities in Florida issue precautionary boil water notices whenever water service to an area has been turned off, if even for a short while. Why is the issuance of a PBWN required? When breaks or changes occur in water lines, the normal pressure in the line may be reduced or lost and the possibility exists for contaminants to enter that line. The odds of this happening are extremely remote, but to be extra cautious precautionary boil water notices are placed in effect while routine bacteriological sampling is conducted. Usually, two separate sets of samples are taken, each needing 24 hours to be considered complete. When both sets of samples come back “clean”, the precautionary boil water notice is lifted (or “rescinded”). These advisories only affect water that is intended for consumption or cooking.

For more information on PBWN click HERE

If you provide water to visitors or employees, use commercially produced bottled water for drinking or beverage preparation (coffee) during the PBWN. You should also take steps such as posting notices at, or disabling water fountains and ice machines. Foodservice operations have several additional requirements and should contact the Florida Department of Business & Professional Regulation at (850)487-1395 for specific instructions.

For more information on food industry requirements click HERE

Hurricanes 

DWU has emergency plans in place for hurricane response and will do everything possible to make necessary repairs in an efficient and timely manner. Should you experience either a loss of water service or a noticeable loss in water pressure during or after a hurricane, we recommend you take additional steps to disinfect any water intended for consumption or cooking until the water system is restored.

For more information on emergency disinfection of drinking water click HERE

It has been brought to our attention that there is a scam going around in reference to messages being left that the customer’s water will be turned off for non-payment and the customer needs to call a number and enter a code to make a payment.  DWU does make courtesy call outs prior to disconnect day, this call out references our office number where you will speak with DWU Customer Service Rep and you can pay your bill over the phone. You may also pay your bill online through our website and you will need your Web I.D. number that is located on your bill. If you have any further questions please call our office at 850-837-6146.