The PBWN referenced below has been rescinded. 

December 15, 2025

Destin Water Users has issued advanced notice of a PBWN effective Tuesday December 16^th for 165 residential units in the area of Norriego Dr.  The 8” main serving these homes will be shut down to replace a valve.  The main will be flushed and sampled once repairs are completed.  A copy of the door tag and maintenance report are attached.  Pending sample results this PBWN should be rescinded on Thursday, December 18^th

The PBWN referenced below was rescinded on Saturday December 13^th

December 12, 2025

Destin Water Users issued a PBWN effective Thursday December 11 at 2:30pm for 3500 Scenic 98 (Crab Trap) due to a line break on property. The main serving this property was shut down to make repairs resulting in the loss of pressure.  The main was flushed and sampled after the work was completed.  A copy of the door tag and maintenance report is attached.  Pending sample results this PBWN should be rescinded on Saturday December 13^th.

December 4, 2025

The PBWNs referenced below have been rescinded

December 2, 2025

Destin Water Users has issued a PBWN for 11 residential units on Timber Ct. The 4” main serving these homes was shut down to facilitate repairs when a boring contractor broke the water main.  The main will be flushed and sampled once repairs are completed.  A copy of the door tag and maintenance report are attached.  Pending sample results this PBWN should be rescinded on Thursday December 4^th.

Destin Water Users has issued a PBWN for 2 commercial units at  1079 Hwy. 98.  The 6” main serving these buildings will be shut down to replace a valve and tee.  The main will be flushed and sampled once repairs are completed.  No critical use facilities were affected by this work. A copy of the door tag and maintenance report are attached.  Pending sample results this PBWN should be rescinded on Thursday, December 4^th.

Destin Water Users has issued a PBWN for 3500 Scenic 98 (Crab Trap) due to a contractor shutting of the water during maintenance work. The 6” main serving the property was shut down to perform maintenance on the backflow resulting in the loss of pressure.  The main will be flushed and sampled when the work is completed.  A copy of the door tag and maintenance report is attached.  Pending sample results this PBWN should be rescinded on Thursday December 4^th.

The PBWN referenced below has been rescinded.

December 1, 2025

Destin Water Users issued a PBWN effective Sunday November 30^th at midnight for 76 Harbor Blvd.  The 2” main serving the area was shut down to perform repairs when a leak developed.  1 critical use facilities is involved. (Margaritaville).  The main was flushed and sampled upon completion of repairs . A copy of the line maintenance report and door tag are attached.  Pending sample results this PBWN should be rescinded on Tuesday December 2^nd.

Precautionary Boil Water Notice (PBWN)

You may have heard about or noticed a significant increase in the number of precautionary boil water notices (PBWN) issued by Destin Water Users, Inc. and other local water utilities in the recent past. Does this mean that the quality and safety or our water has declined? Does this mean that DWU’s water mains are breaking more so than in the past? Absolutely not! Rather, changes in regulatory rules are now requiring that water utilities in Florida issue precautionary boil water notices whenever water service to an area has been turned off, if even for a short while. Why is the issuance of a PBWN required? When breaks or changes occur in water lines, the normal pressure in the line may be reduced or lost and the possibility exists for contaminants to enter that line. The odds of this happening are extremely remote, but to be extra cautious precautionary boil water notices are placed in effect while routine bacteriological sampling is conducted. Usually, two separate sets of samples are taken, each needing 24 hours to be considered complete. When both sets of samples come back “clean”, the precautionary boil water notice is lifted (or “rescinded”). These advisories only affect water that is intended for consumption or cooking.

For more information on PBWN click HERE

If you provide water to visitors or employees, use commercially produced bottled water for drinking or beverage preparation (coffee) during the PBWN. You should also take steps such as posting notices at, or disabling water fountains and ice machines. Foodservice operations have several additional requirements and should contact the Florida Department of Business & Professional Regulation at (850)487-1395 for specific instructions.

For more information on food industry requirements click HERE

Hurricanes 

DWU has emergency plans in place for hurricane response and will do everything possible to make necessary repairs in an efficient and timely manner. Should you experience either a loss of water service or a noticeable loss in water pressure during or after a hurricane, we recommend you take additional steps to disinfect any water intended for consumption or cooking until the water system is restored.

For more information on emergency disinfection of drinking water click HERE

Hydrant-flushing is very important to the maintenance of the domestic water distribution system. Destin Water Users and the Destin Fire Control District routinely flush hydrants throughout our service area as required to:

• Improve water quality in the distribution system
• Maintain appropriate disinfection residual
• Resolve taste and odor issues
• Cleanout water mains following services and repairs
• Locate closed valves and weak flow areas in the distribution system
• Verify the proper operation of fire hydrants and valves
• Test hydrant flow rate & perform routine maintenance
• Confirm adequate flows are readily available for fire fighting

The time involved in flushing can vary from a few minutes up to several hours depending on the circumstances (i.e. size & length of main). You may encounter the following water conditions during or after hydrant flushing operations:

• A temporary drop in the water pressure to your home or business.
• Rusty, brown, or cloudy water.

Why does my water sometimes look rusty or cloudy after hydrant flushing?

Whenever a fire hydrant is opened, the water flows out at a very high rate (up to 1,300 gallons per minute) resulting in increased velocity within the main. This creates a scouring action in the pipe and dislodges fine sediment particles that have accumulated in the pipe. The fine sediment mixes with the water, turning the water a cloudy or rusty brown color. This mixture is normally discharged out of the hydrant, but may be drawn into your home if you are running your water at the time of the flushing.

While there is no health hazard associated with discolored water, it can cause nuisance problems such as laundry discoloration. Whenever possible, avoid running the tap water in your home whenever you notice flushing operations in your immediate area- this will greatly reduce the potential for the discolored water to enter your home.

Should you notice discolored water in your home, here are some Helpful Hints to help you resolve the problem:

• First, open cold water faucets and let the water flow until it is clear- normally, bathtubs on the lowest floor of your home are the best place to move large quantities of water.
• If you notice discoloration in your hot water, it may be necessary to flush your water heater reservoir- make certain the cold water is running clear first!
• Once both hot and cold water are clear, the water is ready for normal use.
• Remember to inspect your faucet screens for trapped particles, and clean as necessary.
• Wash a load or two of dark-colored clothes first.

For additional information about hydrant flushing and water quality, please call DWU’s administrative office at 850-837-6146.

Florida Surgeon General Dr. Joseph A. Ladapo recently announced guidance recommending against community water fluoridation due to the neuropsychiatric risk associated with fluoride exposure.  Several public water systems in Florida currently add small amounts of Fluoride to the community water system to help prevent tooth decay. 

Destin Water Users does not add Fluoride to the drinking water in our service area.  However, some Fluoride is naturally occurring in the Upper Floridan Aquifer which is the source of our water.  The amount of Fluoride present is well below the Maximum Contaminant Level (MCL) of 4.0 ppm listed by the Environmental Protection Agency (EPA).  The testing conducted in 2023 and listed on the 2023 Consumer Confidence Report (CCR) resulted in a range of 0.03-1.1 ppm.  If you would like more information, the 2023 CCR is on the Destin Water Users website and is linked here.

Destin Water Users, Inc. is a member owned not for profit cooperative utility. The business of the corporation is to construct, maintain and operate a water and wastewater system for its members. The business affairs of the corporation are overseen by a seven-member Board of Directors elected from the membership of the corporation. The Directors are elected to staggered three-year terms. The Board members meet monthly to conduct their regular business and they also meet in special session from time to time to conduct business of the various subcommittees of the Board. The Directors receive no compensation for their services. Elections for the Board of Directors are held annually by secret mail-in ballot. Secret ballots will be mailed out around the end of January and the election results will be announced at the annual meeting. If you or someone you know is interested in serving on the Board of Directors, here are the details on how to nominate a director.

Please print this form to nominate a Director

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Destin Water Users, Inc. will be transitioning to an automated IVR (Interactive Voice Response) phone system, as of March 1^st. Customers will be able to choose from several prompts to include, but not limited to.

• Quickly report emergency line breaks,
• Accounts Payable,
• Human Resources,
• Questions regarding their bill,
• Hear their balance due, and/or pay their bill,
• Set up or cancel services.

Our goal is to increase customer satisfaction, particularly during times of high call volume. An effective interactive voice response system can help avoid hold time by helping customers find answers and perform simple tasks themselves.

It has been brought to our attention that there is a scam going around in reference to messages being left that the customer’s water will be turned off for non-payment and the customer needs to call a number and enter a code to make a payment.  DWU does make courtesy call outs prior to disconnect day, this call out references our office number where you will speak with DWU Customer Service Rep and you can pay your bill over the phone. You may also pay your bill online through our website and you will need your Web I.D. number that is located on your bill. If you have any further questions please call our office at 850-837-6146.